User Management

The User Management panel lets platform administrators view all users, their roles, and account status. Available only to users with admin-level platform roles.

Platform Roles

Four platform roles control admin access. Each role includes the permissions of all roles below it.

Super Admin

Full platform access including user deletion, role management, and system configuration.

Billing Ops

View and edit users, adjust balances, manage invites, and view analytics.

Support

View users and analytics (read-only). Cannot modify accounts or balances.

User

Standard platform access. No admin capabilities.

Viewing Users

The admin user list shows all platform accounts with search and filtering.

• Email address
• Platform role badge
• Sign-up date
• Last active date
• Balance

Search supports both email address and display name.

Managing Users

Admins can manage user accounts based on their role permissions.

• Assign or change platform roles
• Adjust balances
• Manage platform invites
• View per-user session analytics

Balance adjustments

Billing Ops and Super Admins can manually adjust an organization's balance for refunds, corrections, or goodwill grants.